How to... (touch screen cleaning, kiosk system maintenance)
How to clean your touch screen display.
Clean the touch screen with non-ammonia based glass cleaner or isopropyl alcohol. Always spray the cleaner on the cloth and then clean the screen.
How to troubleshoot your point2explore system.
- Check all connections and restart your system.
- Swap out the piece of hardware that seems to be the problem (i.e. connect another display or swap in a different pair of speakers). Note: in order to trouble shoot the display, you do not have to swap out the touch screen display with another touch screen. You can use any computer display and attach a mouse for "clicking".
- Write down any error messages you come across to help narrow down the problem
- If you can get to the Windows desktop, reinstall the point2explore software
How to contact us for technical support.
Email us 24/7 at firstname.lastname@example.org
Call us between 9:00AM and 5:30 PM EST at 973-882-9411